General terms and conditions

Cleveland Travel Flights

Cleveland Travel Flights is a trading division of Cleveland Travel Ltd., a limited company incorporated in England and Wales (Registration Number 2797491) whose registered office is at 227 Shepherds Bush Road, Hammersmith, London, W6 7AS.

We are specialist travel organisers. Our business operates out of the United Kingdom ('UK') and our services are as advertised.

ATOL

The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser's Licence ('ATOL') number 3384 granted by the Civil Aviation Authority ("CAA"). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at http://www.atol.org.uk

ABTOT

As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Cleveland Travel has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.

In the event of Cleveland Travel’s insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination.  Please note that packages booked outside the UK are only protected when purchased directly with Cleveland Travel.

In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.

Application of these terms and conditions

These terms and conditions, together with any further terms and conditions notified to you by us prior to your entering into a contract with us (without limitation including any in our brochure or on our website which are relevant to your booking)('Our Terms') and any other terms which we both otherwise agree will be binding on us both once a contract is made between us. A contract will exist between us once you have made your booking with us, paid your deposit (or such other fee as may be appropriate for example where you are making a 'late booking') and we have issued you with our booking confirmation. Our contact with you is also subject to any air carriers' terms and conditions of carriage.

You should read these terms and conditions carefully.

English Law

Any dispute arising over our contract will be dealt with under English Law. Our Terms do not affect your statutory rights.

Data Protection

We observe the requirements of the Data Protection Act 1998 ('the Act') in respect of all personal data held by us at any time.

We will not use any personal data relating to you, which we hold at any time for any purpose other than in connection with your booking. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. We may use such data to notify you of our services, offers and promotions from time to time. If you do not wish us to so notify you please tick the appropriate box on our booking form.

Brochure and website content

We make every effort to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change from time to time, often due to the actions of our suppliers (eg. airlines, hotels, tour companies, car hire companies). We will endeavour to notify you of any change known to us affecting your holiday prior to issuing you with our booking confirmation.

We do not generally use linking or framing. We are not responsible for the content, policies and services of any sites linked to or accessible via our website.

LINKS TO THIRD-PARTY SITES

Hyperlinks to third party Web sites are provided for your reference only. We do not control these Web sites and are not responsible for their content. Inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

MODIFICATION OF THESE TERMS & CONDITIONS

We reserve the right to change the terms, conditions and notices under which this Web site is offered without prior notice.